If you’re already one of our patients, you’ve probably received a survey in the mail following a visit. Did you send it back? If you did, you have helped provide insights into customer service and make improvements in our care. The feedback you provide is critical to creating the best possible patient experience.
Randomly selected patients, like you, are given the opportunity to share their experiences and help improve the quality of patient care through patient satisfaction surveys. Areas covered by the survey include:
- Responsiveness of staff,
- Quality of care and facilities, and
- Likelihood of referring others for care.
By responding to the survey, your voice is heard and helps make real changes to processes and policies. Responses, anonymous or otherwise, create positive change for current and future patients, and responses are taken very seriously by Fort HealthCare administration.
Up to 50 patients per week at each clinic will receive a survey, and you will not be sent a survey more than once every 90 days. Any survey sent to a minor may be completed by an adult in the household.
Data from the surveys is compiled by an external consulting group for analysis. The detailed process ensures we are focusing on maintaining or improving satisfaction on the issues that are most important to patients and have the most impact on your overall experience.
We ask that anyone receiving a survey in the mail complete and return it to help continue improving the quality of healthcare services offered. Questions about the survey process can be directed to the Quality and Integrated Care department at (920) 568-5279.